Due to the increased digital adoption during the pandemic, financial services companies in the UK have expedited their digital transformation agendas.
According to a recent global study, 75% of banks reported an increase in budgets for improving financial IT services, including digital banking for both assisted and self-service channels.
Digitally progressive financial services organisations are setting the bar in investing in digital experiences for high-value solutions such as loans.
Customers are now more reliant on digital engagement platforms than ever before.
The same report highlights that 80-90% of individuals who used digital technology during the COVID-19 lockdown want to continue using it at the same rate or even more in the future.