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IT Managed Services done differently...

Onboarding

 

✔   One-off exercise to:

  • Get to know your business

  • Understand your service priorities

  • Audit and review your IT environment

  • Ascertain your current security posture

Service Delivery and Management

   

✔   UK-based Service Desk

✔   Available 9am-5:30pm Mon-Fri, excluding bank holidays

✔   Single point of contact for all IT related issues

✔   Obtain support via email or telephone

✔   Nominated Lead Engineer

✔   Named Service Account Manager

Onboarding
XXXX

Operational Support

 

✔   1st, 2nd and 3rd Line Remote Support

✔   End User Support for:

  • Windows Desktop

  • Microsoft 365 and Office 365

✔   Infrastructure and Networking Support for:

  • Windows Servers

  • Firewalls and Access Points

✔   End User Remote Device Takeover

✔   General advice and guidance

Operational Support

Proactive Monitoring and Management

 

✔   Windows Server Alerting and Performance Management

✔   Windows Endpoint Device Management

✔   Backup Monitoring

✔   Capacity Management

✔   Hardware Asset Management

Proactive Monitoring and Management

Provisioning

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✔   User Account Creation / Deletion

✔   User Onboarding / Offboarding

✔   Windows Desktop Device Provisioning (Standard Build)

✔   Cloud Network Device Provisioning

✔   Cloud Server Provisioning

Provisioning

Sustainability

 

✔   Sustainable Supply Chain Hardware  Procurement*

✔   Carbon Emission Tracking for Microsoft Cloud Solutions

       (including Microsoft 365 and Office 365):

  • Emissions recording and reporting

  • Emissions reduction recommendations

✔   Ethical Hardware Recycling and Repurposing

✔   Provision of Evidence-based Sustainability Material for Company-wide Use

✔   Sustainability Advice, Guidance and Support

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           *Equipment costs are additional

Sustainability

Security

 

✔   Access Management

✔   Critical Microsoft Patch Management:

  • Windows Desktops

  • Windows Servers

✔   Identity Governance and Conditional Access

✔   Vulnerability Monitoring and Management

Customer Care

 

✔   Monthly Service Reporting:

  • Support Analysis

  • Performance against SLAs

  • Sustainability Posture

  • Security Posture

✔   Quarterly Service Reviews

✔   Complimentary Annual Technical Roadmap Workshop

Security
Customer Care
WIne Turbines

Service Add-ons​

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  • Extended Support Hours (8am–6pm or 24x7)

  • Cloud and Software Licencing Procurement (qualifies you for a 5% reduction in IT Managed Service costs)  

  • Backup:

    • Server Infrastructure

    • Microsoft 365 and Office 365

  • Disaster Recovery

  • Quarterly Penetration Testing

Contact Form

Sustainable IT Consultation

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