IT Managed Services done differently...

Service Delivery and Management

✔   UK-based Service Desk

✔   Available 9am-5:30pm Mon-Fri, excluding bank holidays

✔   Single point of contact for all IT related issues

✔   Obtain support via email or telephone

✔   Nominated Lead Engineer

✔   Named Service Account Manager

Operational Support

✔   1st, 2nd and 3rd Line Remote Support

✔   End User Support for:

• Windows Desktop

• Office 365

✔   Infrastructure and Networking Support for:

• Windows Servers

• Firewalls and Access Points

✔   End User Remote Device Takeover

✔   General advice and guidance

Proactive Monitoring and Management

✔   Windows Server Alerting and Performance Management

✔   Windows Endpoint Device Management

✔   Backup Monitoring

✔   Capacity Management

✔   Hardware Asset Management

Provisioning

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✔   User Account Creation / Deprovisioning

✔   User Onboarding / Offboarding

✔   Windows Desktop Device Provisioning (Standard Build)

✔   Cloud Network Device Provisioning

✔   Cloud Server Provisioning

Sustainability

✔   Sustainable Supply Chain Hardware  Procurement*

✔   Carbon Emission Tracking for Microsoft Cloud Solutions (including Office 365):

• Emissions recording and reporting

• Emissions reduction recommendations

✔   Ethical Hardware Recycling and Repurposing

✔   Provision of Evidence-based Sustainability Material for Company-wide Use

✔   Sustainability Advice, Guidance and Support

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           *Equipment costs are additional

Security

✔   Access Management

✔   Critical Microsoft Patch Management:

• Windows Desktops

• Windows Servers

✔   Identity Governance and Conditional Access

✔   Vulnerability Monitoring and Management

Customer Care

✔   Monthly Service Reporting:

• Support Analysis

• Performance against SLAs

• Sustainability Posture

• Security Posture

✔   Quarterly Service Reviews

✔   Complimentary Annual Technical Roadmap Workshop

Service Add-ons​

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• Extended Support Hours (8am–6pm or 24x7)

• Cloud and Software Licencing Procurement (qualifies you for a 5% reduction in IT Managed Service costs)  

• Backup:

  • Server Infrastructure

  • Office 365

• Disaster Recovery

• Quarterly Penetration Testing

GET IN TOUCH

Sustainable IT Consultation

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