For years, IT Managed Services have been measured almost exclusively through SLAs — response times, uptime percentages, and ticket closure metrics. But while SLAs may measure activity, they rarely reflect real user experience or business outcomes. In The Telegraph ’s New Year Business Guide , we explore why organisations should be thinking in terms of Experience Level Agreements (XLAs)  — and how focusing on the wrong measures can lead to choosing the wrong MSP. To explore th

Are you planning to move your unmanaged IT environment to a Managed Services provider? Here’s what you can expect to bring your...

In today's fast-paced business environment, effective license management is more critical than ever. With software and technology costs...

As businesses grapple with high inflation and interest rates, the financial strain is palpable. This pressure forces companies to...

In today's fast-paced and ever-evolving business landscape, staying competitive and agile requires a robust digital strategy. Many...

Moving to the cloud has become an essential component of remaining competitive for businesses today. From increased scalability and...

Fully managed IT services provide businesses the opportunity to outsource both IT infrastructure and management to a third-party company....

A managed IT service provider is a company who can manage your IT infrastructure as well as any end-user systems you may have. One way to...

Most small businesses don’t have the resources required to hire their own in-house or dedicated IT staff to manage their network and...

It’s easy to assume that all organisations have a Chief Information Officer (CIO)...

Organisations without a team of trained IT staff or the time to manage device management or Support services often choose to outsource...

A recent Gartner Talent Planning Survey* revealed that over half of the surveyed CIOs were planning to Increase their Full-Time Employees...