- Tim Spriggs
Venture 1 MSP Service – 24x7 cover announced
Venture 1 Consulting is delighted to announce that it can now provide Managed Services with 24x7 support for those businesses that need it.
Listening to our customers is what we do. Working in partnership with them to deliver the services that they require is intrinsic to our DNA. Given the global nature in which many of our customers operate the time was right for us to extend our range of services to include 24x7 cover.
Our 24x7 service incorporates a UK-based facility tailored to deliver a quick, low touch, remote support process, with easy, web-based and telephone support for users and key IT stakeholders.
Using us as your MSP means you can adopt a proactive approach to the use of IT within your business, leaving us to keep up with the latest trends in technology, saving you time, money and resource.
We can monitor your systems round the clock and resolve issues before they become problems. With years of experience and expertise available to you across a wide range of industries we have the knowledge to help you with a proactive service, advising you on ways to improve business processes, rather than just fix current problems.
Venture 1 Consulting is constantly in tune with industry trends and can now lend that knowledge and expertise to you 24x7. We become an extension of own your team, anticipating and targeting security breaches even before they occur.
With dedicated account management and engineering support, we can also act as the middleman between you and vendors, intercepting and resolving any issues on your behalf.
Full lifecycle ownership for all support incidents and requests ensures customers are regularly kept informed, even when internal resources or third-party suppliers need to be engaged. Where necessary, we refer and escalate tickets to our own internal experts or approved third-party suppliers owning the ‘process’ on your behalf.