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Core Services
Consultancy
Consultancy is at the heart of what we do. Our breadth and depth of experience allows us to offer engagements ranging from the deeply technical to the highly strategic.
We deliver hands-on technical design and implementation services across a wide range of technology solutions. Our consultants are trained to the highest levels of technical excellence on current technologies.
Where a wider analysis of a potential solution is needed, our consultants act as Architects. We translate business and technical requirements into an overall architecture, defining the most appropriate technology to solve the problem. If required, we can then also implement the solution.
For customers who require a more strategic approach, we offer Pragmatic Enterprise Architecture Framework (PEAF) qualified Enterprise Architects who are well-versed in adopting a holistic view of organisational objectives and best practice architectural principles.
Our Consultancy Stack
Analysis
Support
Design
Architecture
Implementation
Project Management
and Governance
Managed Services
We’ve translated the high levels of quality and technical expertise we offer our consultancy customers into Managed Services offerings, with excellence at the core.
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Our portfolio of Managed Services offerings is growing all the time. We also offer bespoke services as we appreciate that one size doesn’t always fit all. If you have a specific Managed Service requirement, please get in touch.
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Cloud Disaster Recovery Service
Our disaster recovery service offers you uncomplex, inexpensive, highly secure, and easily testable protection for your critical IT systems, without compromising on recovery levels.
Based on the simple principle of starting with what is natively available before augmenting it with 3rd party offerings, we leverage a toolbox of Microsoft’s own products available within the Azure public cloud. Adopting this approach, we find that for the majority of the time, Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) can be met without the increased complexity and cost of additional 3rd party licences or appliances.
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Managed Desktop Service
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Regain and retain control of your desktop, laptop and mobile device estate. We can manage your desktop environment from top to bottom. Choose from any or all the following service components:
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Hardware procurement/leasing
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Software licence procurement
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Software audit and management
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Operating system build management
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Patch management (feature and security updates)
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Application packaging
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Compliance reporting
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Cost analysis and control
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Expert advice and support for IT Administrator
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Benefit from:
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Visibility – Know what devices you have, where they are, and what’s installed on them
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Deployment Reach – Seamless deployment of new devices to remote and onsite users with minimal effort and impact
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Consistency – A stable experience delivered to users through standardised device builds and application stacks
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Licencing Compliance - View your licencing position via a single pane of glass
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Best Practice Security – Confidence that devices are configured to a best practice security baseline
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Responsive Threat Protection – Rapid deployment of security patches in response to security threats
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Operational Efficiency – IT staff cleared from performing routine tasks, leaving them free to focus on more valuable activities
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Contact us for more details, or to book an Accelerator session to help you benchmark your current desktop environment.
Microsoft 365 & Office 365 Support Service
Our Microsoft 365 & Office 365 Support Service offers customers an all-in-one, cost-effective way to both procure licences and provide day-to-day support to end users, keeping them productive.
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Core Service features include:
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New account setup
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License allocation
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User Mailbox setup/deletion
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Mailbox permission changes (e.g. delegations)
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Shared Mailbox creation/deletion
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Shared Mailbox permissions management
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Mailbox email (SMTP) alias management
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End User on-boarding and walkthrough
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End User technical support
Optional Add-On's:
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Microsoft 365 & Office 365 Security audits
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Microsoft 365 & Office 365 Compliance audits
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Email audit trail/message tracking
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Multi-factor Authentication management
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Microsoft 365 & Office 365 Backup
Microsoft 365 & Office 365 Backup Service
Our Cloud Backup service leverages SkyKick to compliment Microsoft 365 & Office 365, offering a complete backup solution with comprehensive data protection for core Microsoft 365 & Office 365 components, including:
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Exchange Online Backup: Email, Calendar, Contacts, Tasks, Notes, Journals, Public Folders.
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SharePoint Backup: Site Collections, Sub Sites, Lists, Folders, Files, Versions.
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OneDrive for Business Backup: Full Account, Folders, Files, Versions.
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Groups & Teams Backup: Conversations, Calendar, Files, Notebook, Modern Team Sites.
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Our end-to end service includes:
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SkyKick Cloud Backup licences
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Setup and Configuration
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SkyKick Cloud Backup setup and onboarding
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Setup of nominated IT administrators within the SkyKick portal
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Walkthrough of the SkyKick portal for nominated IT administrators
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Monitoring
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Reporting of service exceptions and alerts
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Monthly license usage report
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Support
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Licencing
Maximise your use of cloud services in a customised, cost-effective package that encompasses the end-to-end procurement, billing and technical support for core cloud services, including:
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Microsoft Azure
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Microsoft Subscriptions (Microsoft 365, Office 365 etc.)
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Amazon Web Services
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Google Workspace
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IBM Cloud
We offer a flexible, one stop portal through which to purchase core public cloud products and services. It allows customers the freedom to choose the cloud components they really want, across multiple cloud platforms, and receive single consolidated monthly invoices and centralised support.